At Kookkiks, we are committed to providing high-quality footwear and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and how we can assist you.
Refund Eligibility
- Return Window: Customers may request a refund within 30 days of receiving the product.
- Condition of Items: To be eligible for a refund, the shoes must be unused, in their original packaging, and in the same condition as when you received them. Any items showing signs of wear or damage will not qualify for a refund.
- Proof of Purchase: A receipt or proof of purchase is required to process any refund.
How to Initiate a Refund
- Contact Us: To start the refund process, contact our customer service team via phone at 0747962190 or email at support@kookkiks.com. Please provide your order number and details about the product you wish to return.
- Return Authorization: Our team will provide you with a return authorization number and instructions for shipping the product back to us.
- Return Shipping: Customers are responsible for the cost of return shipping unless the item was damaged or defective upon arrival.
Refund Process
- Inspection: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. This process may take up to 7 business days.
- Approval: If your refund is approved, the payment will be processed to your original method of payment within 10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Non-Refundable Items
- Gift cards
- Items purchased on sale or clearance
Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at 0747962190 or support@kookkiks.com. We will arrange a replacement or full refund, including the cost of return shipping.
Contact Information
For any questions or concerns, feel free to reach out to us:
Kookkiks
Norwich Union House, 3rd Floor, Shop 2
Phone: 0747962190
Email: support@kookkiks.com
This policy is subject to change at the discretion of Kookkiks.
